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You have 31 days from the day after you received the item in which to evaluate any product you purchase from this site. If, at any time during this period, you are not satisfied with it, you have the right to return it in the condition in which it was received and claim a full refund of every penny you paid for it (not including the cost of shipping back to us)

If, however, you feel that we are at fault (for example if the item you received was not as described) then we will also refund the cost of returning that item

If you wish to return any purchased item, please inform us in writing within the 21-day period, by sending an email to bob@books-and-records.com

If you paid by cheque, then the refund will be sent to you in the form of a cheque.

If you paid by credit card, then the amount will be credited back to your card.


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